On January 16, 2019, Abode was burglarized and four laptops were stolen, two of which may not have been encrypted. Abode immediately began an investigation to determine what information was contained in the laptops. The investigation concluded that the files may have contained certain protected individuals' information, including names, date of birth, social security numbers, cell phone numbers, adresses, level of education, approximation of income, whether there is a disability, employment history, and whether there is health insurance coverage (without specific information about the insurance). Therefore, it is possible that the information pertaining to these individuals was viewed by unauthorized third parties. However, information regarding credit or debit card accounts, bank account numbers, or medical history was not disclosed.
We have taken steps to prevent this from happening in the future, including ensuring that all our computers are fully encrypted, securing our office, revising our policies and procedures, and training our staff to be aware of these policies with respect to patient information. We further arranged with ID Experts®, an incident response and recovery services expert, to provide our clients with free credit monitoring services. Notification letters were mailed on April 16, 2019, including additional information about what happened and a toll-free number where the impacted individuals can learn more about the incident. For more information, the call center is available Monday through Friday between 6:00 a.m. and 5:00 p.m. Pacific Standard Time at (800) 939-4170.
We sincerely regret any inconvenience that this incident may cause and remain dedicated to protecting every client's personal information.